Random Rant - Adobe
July 31st 2010 01:25
grrrrrr . . ..
You know the drill. For customer service press 1. For help with registration press 2. For upsizing from frustration to rage press 3 . . .
Well, if it isn't enough that when you try to do something as rudimentary as register your newly acquired software on-line and can't because you're constantly redirected to the 'relevant site' applicable to the good residents living on the other side of this Orb - then imagine the wanton crimes I felt the urge to commit when (not once but three times) when the operator on the other end was either in the India, the Philippines or some exotic Middle Eastern nation - all with a psudeo American accent and none who had any idea.
If the task at hand wasn't simple enough (register the new CS5 Adobe software) - it was made almost laughable when trying to explain where I was actually from.
"I'm sorry sir, where are you calling from?"
"Sydney, Australia."
"Oh Sydney, Canada, sir . . ."
"No Sydney, New South Wales."
"Oh, is that anywhere near Edinburgh, Wales sir . . ."
Do'h!
And so it went on and on and on . . .
Three phone calls later, two Adobe ID registrations later and two logins down the track and we start to get somewhere - only to be told after all this that the registration will now be assessed and Adobe will get back to me via email within 1 to 3 working days.
I'm sorry - I've purchased the software already. I've paid good hard earnt cash for your damned product. I have it in mind hot little hand ready to go this weekend - what gives you the right to tell me that after all your incompetence that someone will get back to me in order that the software can now be validated.
Fact is I would have called a local, but apparently I can't do that - a country with a piddling 22 million population plainly isn't nearly significant enough to have a call centre for those of us who choose to support your product here.
No - take our money, give us lip service and then head on back to your ivory tower.
Oh for the day when someone at Adobe Software systems in India, the Philippines or some exotic Middle Eastern nation needs their phone connection looked at or needs assistance with some faulty electronic item - give em my number - I'd be happy to help their with their query.
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Comment by JohnDoe
Film & TV on DVD